Great customer service experience with Bags Unlimited

I don't post much but I feel compelled to after a recent ordering experience from bagsunlimited.com. I ordered a few hundred dollars worth of bags, boxes, and sleeves. Several different SKUs. It arrived in a couple of boxes and I didn't open one of them for a week or two. When I did, I found that they had left one item (some 45 mailers I think) off my order and included one item (a 78 cleaning kit) I didn't order. I'm used to mixups like this with big corporations being a hassle involving phone calls and delays and overseas support. Not the case here. I found a customer care email address, sent a short message, confirmed that was the only thing missing, and it showed up a few days later. So simple and easy and quick. Shout out to Peter S! I asked if I could leave a positive review somewhere and he said I could email his boss! I figured I'd do one better and post here.

I use their SLP3 outer sleeves and they're a solid product for the price, especially in bulk. And they have just about everything record collectors could possibly need. I can't yet vouch for the other products I ordered because I haven't used them yet but this is a family owned and operated company in Rochester, NY that's been around since 1976. And they treated me, a new customer, extremely well when I ran into a small issue. They sent out the missing item quickly and let me keep the cleaning kit, a ~$30 item, they mistakenly sent. If you need some records supplies, check 'em out!