VMware support is down - anyone had any luck calling in?

Waited 30 minutes, it rang then they hung up on me. I'm in a "sev 1" scenario right now and need help.

It's worth a shot so I'll ask - has anyone got a resolution for how to release a VMFS lock when the mac address of the lock is a machine that is powered off, and the -B option just fails?

Thanks....

VMware ESX Question: LVM lock on the device <myvm> will be forcibly broken. See the vmkfstools or ESX documentation for information on breaking the LVM lock.

Ensure that multiple servers are not accessing this device.

Continue to break lock?

0) _Yes 1) _No

Select a number from 0-1: 0

Error breaking LVM device lock. Error: Specified adapter, disk, partition, or named file system does not exist, or not all filesystem extents online.