Guest requested cancellation, now I'm suspended?

I'm chatting with help right now and they will escalate it now that I sent screen shots from their own platform. But it's clear he requested to cancel because he says he put in the wrong dates. I agreed and said he is welcome to rebook if he likes, but then my account was suspended automatically and he couldn't.

He was motivated enough he found me on AirBnB and is booked now for the dates he wanted, but is this normal? Should I have done something different?