Something I will never understand...

How do customers come to such a quick conclusion that the associate they're talking to IS THERE REASON for their disappointment? You can be calm, polite, patient, clear in communication, and listen intently, yet somehow, the item out of stock/the state of the men's bathroom/the inability to check a food stamp balance/ not being able to CALL ALL THE FUCKING SURROUNDING STORES TO CHECK (?!) suddenly warrants them to be complete fucking dicks.

I apologized for being out of air mattresses despite the app saying we had some - and he goes and tells another random cashier with 0 ability to do anything herself, that I - *I* - lied to him. I am not Walmart. I am an hourly associate with a mere two days left before my 2 weeks is up. One that's job has only 2 things to do with air mattresses - ringing them up and exchanging them. Nothing else. Not a fucking thing else related to stupid air mattresses.

Edit to add a rant: in self checkout I shrug and say, "I'm not IT, so no, I can't fix it. But I would if I could" (so you assholes stop getting mad at me for it.) It's a fucking computer, guys, a computer. Cashiers can't fucking fix computers.