Anyone tried infinity and didn't like it?

I love infinity, and it does some really cool things that I've been hard pressed to find in other games (AROs, order pool, Fireteam flexibility etc) but there are some things i really dislike about infinity (units aren't very evocative of the setting, IGOUGO).

I've seen some people say Infinity is their favorite game they don't play, I've seen others straight up say they hate it, For folks who have tried or picked up Infinity and put it down, why? What didn't you like about it? What did you hate?