My terrible experience with wayfair.

On Black Friday I attempted to buy a refrigerator on wayfair. I wasn't able to check out because I never received the email to confirm my email address. So I ended up calling customer support, and they were able to help me order over the phone, and confirmed my email address. Fine.

Unfortunately, my item couldn't be delivered until January, which was longer than I wanted to wait, but I could deal with it. I got a confirmation email for my purchase, so I thought all was well. But when I tried to log in to wayfair to check the status, I found that yet again, I could was not receiving the emails to finish setting up my account. It said it sent an email to me with instructions, but I never received, not even in my spam folder. And of course, I couldn't access the customer support form, because that requires logging in to your account.

I eventually tried replying to the confirmation email for my purchase, and I did get a response. I was informed that my purchase had been cancelled because it was out of stock, and they had supposedly sent me an email informing me of that a couple weeks ago. I never received any such an email. This was also extremely inconvenient for me because I have been living without a fridge for several weeks, because I was expecting to get a new one with a couple months. If it was out of stock, why was I not informed when I tried to purchase it to begin with?

Furthermore, the customer support representative did not help me at all with the issue of not getting the emails to complete my account setup, or explain why I didn't receive the cancellation email. In fact they implied that it was somehow my fault I didn't receive the emails! Then they suggested I order a new fridge from wayfair over the phone. After the experience I had, there is no way that was going to happen.

I then had to look for a fridge all over again, and ended up buying a model I didn't like as much for significantly more money from a local retailer. But at least they checked that it was in stock before I purchased it.

This has been a bit of a rant, but I hope that it maybe it can nudge Wayfair to fix whatever issues they have with their email system, and maybe improve their customer interaction. And if not, at least warn others about what can happen if you use wayfair.