Friends don't let friends use Newfold (just a rant)

I'm currently working a fantastically nice tech who I suspect is as frustrated as I am, as we circle the drain together.

Network Solutions' reset password form isn't actually sending password reset emails; those can only be sent from the tech's end. Unfortunately, when you use the tech's link to reset your password, it then gives the error "your password is no longer valid; you must use the password reset form to reset it".

After 3-4 rounds of that, you end up here and the tech starts saying anything they can to get their average time to resolution down.

Rinse and repeat, forever.