Regarding penetrable firmness

I ordered Sarah, snug fit last June, when it arrived it felt like it was firm to the touch, nothing i could consider 'supersoft', i thought i just read the product information wrong, but thought about it now, and checked, its supposed to be very soft, but mine seems like its firm? I know i realized late but still, i sendt a ticket to weredogs support but havent recieved a response yet. Am i just crazy or are the sleeves from weredog just fairly firm, because snug sarah has a gorilla grip deluxe with that firmness.