Horrible experience

Just sharing my recent experience with Whoop: stay cautious. It is normal to do mistakes, but not at every single step.

1. I've decided to test their free trial. Paid the shipping. Waited for a week, it was still not shipped. Contacted support. They said they will look into it. 2. After some time I have received the device, however, their tracking website shows that it is still not shipped. 3. After one week I've decided that it is not worth the subscription price. Began searching on how could I cancel the trial - I can't. There's no button "Cancel trial" in the membership page as they write in their website. 4. Contacted support on trial cancellation. They sent me the link, which was not working. Replied with the screenshot. 5. They've sent me the shipping label for the return of the device without triggering any kind of cancellation. I have handed the parcel to DHL, informed them about this. I then received an email saying that trial is cancelled and I won't be charged anything in the future. However, information on the app still showed that trial is active and I will be charged. Had to contact them once again for the full cancellation of trial.

How can they expect me to keep using whoop and pay 30 eur / m if they fail at every step? Sorry about the rant: it has been a long time since I had such bad experience