Has anyone else had issues with returns being processed?

RESOLVED!

I received permission via email to return two Afromood shirts ($300 worth of merch), mailed them in, received confirmation of delivery, but haven't heard anything back from several emails over the last month or two.

Have any of you had similar experiences? I don't mind not allowing returns for opened merch and just using the b/s/t threads, but now I don't have the items and haven't heard anything about them and cannot exercise that option.