New phone

So after 7yrs had to get a new phone. I've been playing wordscapes for years! Paid for no ads, had over a million brilliance, tons of hearts and coins, all of the animals with most leveled up. After switching to new phone, saving progress to Facebook like they suggest... nothing transferred.

Been in contact with support for a week. This is the message I get "made an adjustment. See if it gets you close to where you were. Unfortunately, we don't have the ability to adjust Hearts & Pets at this time, but hope to in the future. Thanks for playing." They literally only gave me 300 hearts and a couple thousand coins. Not even my NO ADS purchase?? You can't convince me they have no way NO WAY to help me... not even restore my paid purchase??

I'm so pissed right now.