Recraft Issue

Trying to recraft some boots for someone, however the display is not showing the same for us

This is what they are sending: https://imgur.com/a/Pe8MrBM (Notice the enchanted spark at bottom left)

However, this is what I see: https://imgur.com/a/87pc5Ll (No enchanted crest)

We have both tried relogging, sending and guild order and personal order, removing spark and then re-adding it but nothing is working - is this purely visual or are we doing something wrong?