Is this an AI response? Or Confused GM?

For further context, I'm currently sitting at 2400/2500 into Rank 1 of the raid renown account wide, even though first week I full cleared and I've full cleared this week as well. (Based off rep rewarded per boss, I should easily be at the cap of Rank 3 at this point). This ticket had a few previous responses where another GM thought I didn't understand the way rep was rewarded and linked a wowhead guide, even though as mentioned a full normal clear, let alone a heroic clear should be more than enough.

This response though just threw me for a loop, talking about killing rares and completing events for the raid rep which is only exclusive to boss kills and trash bosses. Is Blizz using AI generated responses this deep into a ticket now or is it just a confused GM?