Game crashes on one account but not the other

I’m trying to play PGA 2k21 with some friends. When I open the game everything goes fine but one I hit “A” in the start screen to go to the main menu the game crashes. So I tried switching accounts and the game pulled up fine. Does anyone know what causes this and how to fix it? I tried deleting all the game files, didn’t work. I tried a hard factory rest and then redownloaded the game, didn’t work. This is the only game I’m having this issue with