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r/xboxinsiders • … • u/mistur_niceguy

Experiencing brief Wi-Fi dropouts with BT Home/Smarthub and Series S/X?

We're currently investigating an issue where Xbox Series S/X can experience brief network disconnects/reconnects when connected to some BT Home Hub or Smart Hub devices over Wi-Fi. One known workaround is to configure the BT Hub to use different SSIDs between 5GHz and 2.4GHz. As we continue working towards a fix, we're also looking for customers encountering this issue who have not yet used the separate SSID workaround. If you are experiencing this issue and are using the default BT Hub configuration, could you please try changing the 5GHz channel setting on your BT Hub from 'auto' to a static value, such as channel 42, and send me a DM if this worked around the issue for you?

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