Zelle sent $ to wrong person with same last name

On November 19th I paid my plumber through Chase using Zelle. Set him up, it was immediately recognized and I sent $190.00. He did not receive it. It went to a person with a similar first name and same last name at a bank my plumber doesn’t use.

I’ve gone to Chase customer service, Chase fraud, Zelle, back again to Chase in the correct dept three times, finally the Executive Office at Chase. Today 1/2/26. I was called and they can’t do anything. I told them that his is crazy that they allow Zelle to send to the wrong person and can’t do anything about it. I filed a CFPB complaint and we’ll see what happens. I’m kicking myself that we didn’t test it first with a $1.

This is crazy that there is little to no recourse for things like this.